GDPR Charter

GDPR Charter

The company JYXYER FRANCE, as controller, undertakes to comply with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to data, files and freedoms, and the Regulation (EU) n ° 2016/679 of April 27, 2016 in force as of May 25, 2018.

Durant vos visites sur notre site, lors de votre inscription à notre newsletter, de la commande de produit(s) ou lorsque During your visits to our site, during your subscription to our newsletter, the order of product (s) or when you interact with us on our social networks, by email or by telephone we collect data about you.

These data allow JYXYER FRANCE to know its customers and thus, best meet their needs and improve our services continuously.

We only collect your data on behalf of JYXYER FRANCE, and we undertake not to disclose this information to third-party providers and subcontractors only if strictly necessary. These third parties undertake to respect the same level of confidentiality and security as ours.

We will not resell, transfer or otherwise dispose of such data to third parties for any commercial purpose without your prior written consent.

Personal data includes any information that directly or indirectly identifies a natural person, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or one or several specific elements specific to its physical, physiological, genetic, psychic, economic, cultural or social identity.

When you create an account at JYXYER FRANCE or when you place an order, you will be asked for personal information.

The required information is the information we need to communicate with you and deliver your products in the best conditions. This information is necessary for the performance of the contract or the performance of pre-contractual measures.

2.1 - Types of data collected:

Mandatory identification data of customers (name, first name, address, email, phone ...)

Electronic identification data (IP address, cookies ...).

Order data (delivery method, delivery and billing address, people to whom the purchases must be sent, order history, purchase orders, invoices ...)

Data relating to after-sales service (complaints, exchanges by email or phone ...).

Data relating to our emailing campaigns (email address, opening, click on our site ...).

Data relating to the traffic on our site (pages consulted, time spent on the page, articles seen, put in the basket or bought, page of exit ...)

Personal data relating to payment by credit card are not registered by JYXYER FRANCE.

JYXYER FRANCE uses a secure payment method SSL (Secure Socket Layer).

The bank details are encrypted (made unreadable) at the time of transmission over the network. Encryption is made visible by the appearance of a padlock symbol in the browser.

The transaction is carried out through a payment service provider. Only the latter saves the banking information provided in his secure server.

No intermediary retrieves this data.

2.2 - Usefulness of these data and legal basis:

Purpose of the treatment

Legal basis (s) of the treatment

Customer account, cart before purchase and orders placed

This treatment is necessary for the performance of the contract or for the performance of pre-contractual measures

Delivery management and order tracking

This treatment is necessary for the performance of the contract

Collection and management of customer reviews of our products and services

This treatment is based on your willingness to share an opinion, and is necessary for the legitimate interests we pursue (improve the quality of our products and services)

Showing targeted ads on social networks

This treatment is necessary for the legitimate interests we pursue (offer you relevant content)

Sharing site content to social networks

This treatment is based on your consent and / or is necessary for the legitimate interests we pursue (offer you relevant content)

Measurement of site usage, performance of on-site and off-site marketing actions

This treatment is necessary for the legitimate interests we pursue (measure and improve our marketing actions and optimize the presentation and structure of our website)

Set up of targeted competition games

This treatment based on your consent is necessary for the purposes of the legitimate interests we pursue (offer you relevant content)

2.3 - What exactly is cookies?

A cookie is a digest of information transmitted to an internet server by a user's computer. The goal is to facilitate the navigation of the user or the development of statistics. Cookies allow the server of the visited site or a third party server (advertising agency, web analytics service) to recognize the visitor's machine (by its IP address) and not the user. Thus, thanks to cookies, it is possible to automatically access a personalized page without identifying itself.

Cookies therefore allow JYXYER FRANCE:

- to measure the audience and performance of specific content of our site,

- to adapt our site according to the technology used (support, browser), and the affinities of our users,

- to memorize previously filled information (form, connection, basket ...) and to facilitate the navigation of the users,

- to allow sharing on social networks.

2.4 - How to avoid disclosing information about cookies and tracers?

In accordance with the GDPR, data collected through the use of cookies by JYXYER FRANCE is subject to prior consent.

For each internet browser, it is possible to set the acceptance or not of cookies on all sites consulted or by a specific sort. To learn more, go to the Help menu of your privileged browser.

Here is the list of help pages for the main browsers used by our customers:

- For Chrome:

- For Internet Explorer:

- For Safari:

-For Firefox: https: // Redirectlocale = en & redirectslug = Enable + and + d% C3% A9seactivate + cookies

Most of the data collected is processed internally by the various departments of JYXYER FRANCE.

They are also communicated to the subcontractors with whom we collaborate to enable the execution of the contract (payment services and delivery services) or to improve the quality of our products, services, marketing actions and the presentation of our website ( marketing assistance).

We only provide them with the personal data they need to perform their services, being reminded that our subcontractors are subject to the same obligations as JYXYER FRANCE regarding the protection of personal data.

Your personal data are also transmitted when we have the legal obligation to do so or if we believe, in good faith, that this is necessary for:

Respond to any claim against JYXYER FRANCE;

Comply with any judicial request

To execute any contract concluded with our members;

In an emergency involving public health or the physical integrity of a person;

In the context of investigations and investigations;

To guarantee the rights, property and safety of JYXYER FRANCE, its members and more generally any third party.

Finally, if JYXYER FRANCE were bought by a third party, the data in our possession will be transferred to the new owner.


In accordance with the 2016/679 regulation of 27 April 2016, any natural person may exercise his data protection rights upon request, namely:

right of access to all collected data,

right of rectification and portability of these data,

right to oppose and erase this data (also called the "right to be forgotten").

These rights must be exercised directly with JYXYER FRANCE:

either by mail to the address:

by post to:


Protection of personal data

10-12 World Trade Center - Lyon Oxygene Tower 10 Boulevard Marius Vivier Merle 69003 Lyon cedex03

We are committed to responding to any request within 30 days of receiving email or mail. If the answer does not seem satisfactory, the holder of the collected data has the faculty to seize the CNIL.

The personal data collected by JYXYER FRANCE can not be kept beyond the period strictly necessary for the purposes for which they are processed, and in compliance with the legal and regulatory provisions in force.

With the exception of certain categories of personal data, whose retention period may vary depending on the legal or regulatory provisions in force, we process the data we collect for a period of 3 years from the end of the period. business relationship. Thus, when there is no longer any interaction with JYXYER FRANCE for 3 years, these data are no longer used in accordance with the simplified standard NS-048.

The data relating to the management of orders, deliveries, billing and receivables must be kept for a period of 10 years in accordance with Article L. 123-22 paragraph 2 of the French Commercial Code and the simplified standard NS -048.

Regarding the data relating to payment by credit card registered by our service provider, they may be kept in intermediate archives, for the purpose of proof in case of possible dispute of the transaction, for a period of 13 months in accordance with the Article L. 133-24 of the Monetary and Financial Code. This period may be extended to 15 months to take into account the possibility of using deferred debit payment cards in accordance with the simplified standard NS-048.

Finally, the information stored in your terminal (example: cookies) or any other element used to identify users and allowing their traceability will not be kept beyond a period of 13 months.

The personal data collected by JYXYER FRANCE are secure and will never be transmitted to partners who do not guarantee the same level of security that we require.

The main measures taken for the security of your data are:

The use of encrypted passwords (which we do not have access to)

The strict limitation of the access to the personal data to the only persons using them in the framework of their missions, using a strictly personal identifier and a password.

The use of secure internal and external servers for data backup.

The use of secure payment systems by our partners: Paypal (for more information: NB: The CNIL recommends users never:

Communicate your password to others.

Store passwords in plain text, on paper, or in a place easily accessible by others.

Save his passwords in his browser without master password.

Use passwords that are related to you (name, date of birth, etc.).

Use the same password for different access.

Keep the default passwords.

E-mail your own passwords. " 

The controller of the personal data mentioned in this data protection policy is representative is Michio JIBIKI.

These can be contacted at, or by post to JYXYER FRANCE - 10-12 World Trade Center - Lyon Oxygen Tower 10 Boulevard Marius Vivier Merle 69003 Lyon cedex03.

We are committed to answering all your questions within 30 working days.

For any additional information relating to the data protection law, we invite you to visit the CNIL website.

The data protection policy is subject to updating. In order to take notice, we invite you to consult this regularly.